Sign-up forms that drag on, repetitive login steps, and slow access requests are now common in digital services. These frustrating moments, though seemingly minor, gradually shape how users perceive the systems they depend on. This erosion of confidence is a significant issue. The 2026 Thales Digital Trust Index highlights this environment, where trust is either built or lost through daily interactions.
Sign-up forms that drag on, repetitive login steps, and slow access requests are now common in digital services. These frustrating moments, though seemingly minor, gradually shape how users perceive the systems they depend on. This erosion of confidence is a significant issue.
The 2026 Thales Digital Trust Index highlights this environment, where trust is either built or lost through daily interactions. A majority of consumers report experiencing problems when using various websites or applications, further impacting their overall digital trust.